Terms of Service
Version 2026-09-18 · Effective September 18, 2026 (product renamed from RoofScore Pro to RoofVitals; no other change)
1. Parties and authority
These Business Terms are between Practical Business AI, LLC, a Louisiana limited liability company with its principal place of business in Monroe, Louisiana, doing business as RoofVitals, formerly RoofScore Pro (“RoofVitals”), and the business identified during registration (“Customer”). The individual accepting these Terms represents that they have authority to bind Customer. RoofVitals is a business-to-business service; it is not offered to consumers.
2. What RoofVitals is — and is not
Draft reports are limited to visible information in the submitted photographs. They do not evaluate concealed, unphotographed, inaccessible, structural, or code-related conditions. AI-generated observations were developed and tested against real inspection case studies, but they may be incomplete or incorrect. A draft report is not an independent inspection, engineering opinion, professional certification, insurance adjustment, appraisal, coverage decision, claim recommendation, warranty, or guarantee.
3. Customer responsibilities — human review and compliance
Customer must have a qualified person review, correct as needed, and approve each report before delivering it to a property owner or any other party, and before relying on it. Customer is responsible for its own inspections, final reports, professional conclusions, repair recommendations, licensing compliance, and communications with property owners and insurers.
Customer must not use the Service to interpret insurance coverage, adjust or negotiate an insurance claim, establish a date of loss, promise or predict an insurance outcome, or present any output as an independent inspection or certification. Louisiana law, like the law of many states, prohibits contractors from interpreting policy provisions, adjusting claims on behalf of insureds, or advertising claim-related services (La. R.S. 37:2159.1; La. R.S. 22:1692–1693). Customer is solely responsible for complying with the licensing and insurance-practice laws of every jurisdiction in which it operates.
4. Accounts and teams
Customer must provide accurate account and company information, keep credentials secure, and promptly report suspected unauthorized access. Company owners control team membership and billing for their company account, and are responsible for the acts of their team members within the Service.
5. Trials, subscriptions, and billing
Eligible companies may receive a limited free trial. Paid plans renew according to the terms shown during Stripe checkout. Subscription changes and cancellation are handled through the billing portal. Except where law requires otherwise, fees already charged are not automatically refundable because the service was unused during a billing period.
6. Customer photos and content
Customer retains ownership of material it submits. Customer grants RoofVitals and its service providers permission to host, process, reproduce, and transform that material only as needed to operate, secure, and improve the requested service. Customer represents that it has all permissions needed to upload and process the photos, customer information, property information, branding, and shared-gallery content it provides, including authorization to share any photo-gallery link it submits.
Report review and service improvement. These Terms require a qualified person to review each draft report and correct it where needed before delivery. The Service keeps both the draft and the delivered version, including the edits Customer’s team makes, as part of Customer’s report history. RoofVitals may retain and analyze drafts, edits, and the associated photographs — including evaluating which observations were confirmed, corrected, or removed during review — and applies what it learns to test, tune, and improve the accuracy, quality, and features of the Service, including the AI systems, prompts, and quality checks behind it. Learnings applied beyond Customer’s own account are used in aggregated or de-identified form. RoofVitals does not sell Customer’s reports, photographs, or edits, and does not publish them outside Customer’s account.
7. Acceptable use
Customer may not use RoofVitals to break the law, violate another party's rights, misrepresent an AI-assisted draft as a licensed inspection or certification, probe or disrupt the service, bypass limits, share credentials outside the authorized team, distribute malware, or upload content it is not authorized to process.
8. RoofVitals intellectual property
RoofVitals, its software, report structure, scoring presentation, prompts, templates, and branding remain the property of RoofVitals and its licensors. A plan may permit company branding on reports, but it does not transfer ownership of the underlying service or templates. The “Powered by RoofVitals” attribution may remain on generated reports.
9. Third-party services
The service depends on third parties including hosting, AI, authentication, email, payment, and photo-import providers. Their availability and separate terms can affect parts of RoofVitals. A link or integration does not make RoofVitals responsible for the third party's service, and RoofVitals is not affiliated with or endorsed by CompanyCam, Haag, or any other third party referenced in the product.
10. Warranty disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.” ROOFVITALS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AND RESULTS. ROOFVITALS DOES NOT PROMISE UNINTERRUPTED OPERATION, COMPLETE DETECTION OF ROOF CONDITIONS, OR ANY PARTICULAR BUSINESS, REPAIR, SALES, OR CLAIM OUTCOME.
11. Limitation of liability
NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. ROOFVITALS' AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF $100 OR THE FEES CUSTOMER PAID DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
These limits do not apply to fraud, intentional misconduct, gross fault, physical injury, or liability that applicable law does not permit the parties to exclude or limit.
12. Customer indemnity
Customer will defend and indemnify RoofVitals from third-party claims arising from Customer Content; Customer's inspection, contracting, sales, or insurance-related activities; Customer's final or edited reports; Customer's violation of law or third-party rights; or Customer's breach of these Terms — except to the extent caused by RoofVitals's gross fault, intentional misconduct, or fraud.
13. Availability, suspension, and termination
RoofVitals may change, suspend, limit, or discontinue features to protect users, comply with law, address abuse, or maintain the service, and may suspend an account that violates these Terms or creates material risk. Customer may stop using the service and cancel a paid plan through the billing portal.
14. Governing law, venue, and dispute resolution
These Terms are governed by Louisiana law. Before filing a claim, the parties will provide written notice and attempt good-faith resolution for thirty days. Any unresolved action must be brought in the state courts located in Ouachita Parish, Louisiana, or the United States District Court serving that parish.
15. Electronic acceptance and changes
Acceptance of these Terms by checkbox or other electronic action is a valid electronic signature under Louisiana law (La. R.S. 9:2607). RoofVitals records the accepting user, company, timestamp, and the version of the Terms and Privacy Notice accepted. RoofVitals may update these Terms and will post the version and effective date on this page; material changes apply prospectively. Questions can be submitted through the RoofVitals contact form.